What Houston Homeowners Say About Keegan Restoration Houston
When water is climbing your baseboards or a kitchen fire has left soot in rooms you never thought it would reach, you don’t have time to interview five companies. You call, you get a live person, and you need someone to show up with a plan and a written price. That’s how we’ve built our reputation in Houston since 2005, one documented job at a time. The reviews below come from actual homeowners across the city, people who dealt with burst pipes, roof leaks, appliance failures, and the stubborn humidity that makes drying a Houston house its own kind of fight.
Recent Reviews
“A supply line under the kitchen sink let go while we were at work. By the time we got home, water had run through the cabinets, into the laundry room, and under the tile. Keegan had a crew out the same night, extracted everything, and set up Dri-Eaz air movers and a Phoenix dehumidifier that ran for four days. They took moisture readings twice a day and showed me the numbers dropping. The adjuster said the documentation was exactly what he needed.”
Divya R. – Sugar Land
“Small kitchen fire in the oven. The flames were out in minutes, but the smoke got into everything. I thought we’d just need a cleaning. Keegan’s tech walked the whole house with a scope-of-loss sheet, showed me where soot had traveled through the HVAC, and put a price in front of me before anything started. No pressure, no upsell. Just a guy explaining why the ceiling needed to be sealed and what that would cost.”
Henry L. – Katy
“Bathroom exhaust fan had been venting into the attic for what must have been years. We found mold on the ceiling joists and called three places. Keegan was the only one that gave a written price on the first visit. They set up containment in the hallway, ran negative air, and actually explained psychrometrics to me, how they were measuring humidity in the wall cavities, not just the air. Mold test came back clean after remediation.”
Hector M. – Cypress
“We came back from a July weekend trip to find the AC drain pan had overflowed. Ceiling was sagging over the den. I called at 11 on a Saturday night thinking I’d get a machine. A real person answered and a tech was at the door in under two hours. He cut out the wet drywall, pulled the insulation, and had air movers running by sunrise. The written estimate I got that night is what I paid. Nothing changed at the door.”
Rohan S. – Pearland
“Water heater failed in the garage and flooded into the adjacent bedroom. Keegan’s crew showed up in uniform, introduced themselves, and walked me through the entire extraction and drying plan before they touched anything. They used an Injectidry system to pull water out from under the baseboards without ripping everything apart, which saved the flooring. Every visit had a photo report. My insurance carrier approved the claim without any back-and-forth.”
Divya R. – Missouri City
“Shane Pruitt came out himself for the initial assessment after a storm blew shingles off and water poured down the wall behind our breaker panel. I was worried about electrical, obviously. He explained what needed to be cut open, dried, and sealed, and put it in writing. The crew was background-checked, professional, and left the site cleaner than they found it. But the thing that got me was the guarantee: one year, in writing, and they come back free if anything fails. Nobody else said that.”
Henry L. – Spring Branch
Why Customers Trust Us
Read those reviews again and you’ll see the same threads running through all of them. The live person on the phone at 11 p.m. The written price before work starts. The professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, operated by technicians who train to IICRC, RIA, and IFA standards. The photo documentation formatted for your adjuster so the claim moves without friction.
Shane Pruitt, Owner, runs every Houston job to The Garrison Code: show up inside the window, put the price in writing, do it by the book, leave the site clean, and stand behind the work. That last part isn’t a slogan. It’s the 365-Day Done Right Promise. If your repair fails within one year, we come back and make it right at no charge. Free second visit included. Written guarantee on every job. No exceptions.
When water damage, fire damage, or mold is actively spreading, you need answers and you need them now. Call (325) 550-1783 and you’ll talk to a person, not a phone tree. We’ll give you a straight answer on price and a crew that shows up ready to document everything for your claim.
Written by Shane Pruitt, Owner at Keegan Restoration Houston, serving Houston since 2005.